Privacy Policy

Information We Collect

We collect details you share with us directly, for example when you:

• Set up an account or place an order for delivery or pickup
• Save a delivery address or contact number
• Sign up to hear about new items and offers
• Get in touch with a question, comment, or complaint
• Take part in a survey, contest, or promotion

What That Information Includes

Depending on how you use Siroc, the information we hold may include your name, phone number, email address, delivery location, the contents of your cart, your order history, and the payment details needed to complete a transaction.

We also collect limited technical information automatically, such as your device type, browser, IP address, and how you move through the site, so we can keep the store running smoothly and secure.

How We Use Your Information

The information we hold helps us:

• Prepare, fulfil, and deliver your orders
• Send confirmations and keep you posted on order status
• Tell you about menu updates, deals, and seasonal items when you have opted in
• Improve the way our store and ordering experience work
• Answer your messages and resolve any issues
• Detect and prevent fraudulent or unauthorised activity

When We Share Information

We never sell or rent your personal information. We share it only in limited situations:

• With delivery riders and service providers who help us run the store and complete your order
• With payment processors who handle card and wallet transactions securely
• Where the law requires it, or to protect the rights and safety of our customers, staff, and business

Payments

Card and digital wallet payments are handled by trusted payment partners over secure, encrypted connections. Cash on delivery is settled directly with the rider at the door. We do not store full card numbers on our own systems.

Cookies

Like most online stores, we use cookies and similar technologies to keep your cart working, remember your preferences, and understand how the site is used so we can make it better. You can manage or block cookies in your browser settings, though some features may not work as smoothly if you do.

Keeping Your Data Safe

We apply sensible technical and organisational safeguards to protect your information against loss, misuse, and unauthorised access. No method of transmission over the internet can be guaranteed completely secure, but we work continuously to keep your data protected.

How Long We Keep Your Data

We keep your information only for as long as needed to provide our services, fulfil your orders, and meet any legal, tax, or accounting obligations. When it is no longer required, we securely delete it or remove anything that identifies you.

Your Choices

You can, at any time:

• Ask what personal information we hold about you
• Ask us to correct anything that is out of date or inaccurate
• Ask us to delete your information, subject to any legal record-keeping we must observe
• Unsubscribe from marketing messages using the link in any email or by contacting us

Children's Privacy

Our store is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with their details, please contact us and we will remove the information.

Updates to This Policy

We may revise this policy from time to time as our services evolve. Any changes will appear on this page along with a new "Last updated" date, so please check back occasionally.

Contact Us

If you have any questions about how we handle your information, reach out to us at info@sirocpk.com or call +92 315 2960838. You can also write to us at Siroc, C33 E St, Block 4, Clifton, Karachi.